customer experience

Creating the Customer Experience

We at JNS believe that a clean and healthy environment is not just a service – it’s a commitment to your well-being and success.  In the world of commercial cleaning, the art of cleanliness extends beyond the spotless surfaces and polished floors; it encompasses the quality of the customer service and speed of response. We understand that the success of our business is contingent of our ability to provide an exceptional service. We believe that creating this mutually beneficial customer experience allows us to serve you the best while supporting your business and its needs. 

DID YOU KNOW ?

Recent studies show that 94% of workers feel more productive in a clean workspace, and 77% claimed they produce a higher quality of work in a clean environment. Let us show you how our approach to a good customer relationship can improve the productivity of your employees!

Client Focused

Your success is our mission. That’s why at JNS, we stand by your side as your trusted cleaning partner. Every step of the way, our expert team is dedicated to exceeding your expectations and ensuring your complete satisfaction. Choose JNS, and experience the difference of a truly client-focused approach to cleanliness.

Communication

Meaningful customer experiences hinge on open communication. That’s why we actively engage with our clients, ensuring swift resolution of any issues. You can count on us to promptly and professionally address your problems, requests, and changes.

Response Time

Timeliness is key. We understand that quick response times are crucial, no matter what the request is. Emergencies are treated with the same level of quick service and professionalism; whether it’s a sudden spill or a routine request, our rapid response ensures minimal disruption and an immediate resolution.  

Flexibility

Businesses are dynamic, and cleaning needs change over time. Need to change your schedule or scope? We’re committed to your success – any changes you want to make are executed quickly and efficiently. Flexibility ensures that our services can adapt to these changing requirements seamlessly. 

Proactive Approach

We take the time to understand your unique needs, challenges, and preferences to customize our services to align with your requirements and expectations. We welcome active and regular feedback in order to be proactive and anticipate any future needs and to make sure your concerns are being addressed promptly.